Career opportunities

STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada.  We have a full-time, permanent Bilingual Technical Support Specialist position available at our London office, reporting to the After Sales Manager.

WHY STIHL LIMITED:

• Competitive SALARY for all employees across the country 
• 100% Employer-paid Group Benefit Plan that includes health, dental, vision, paramedical and disability insurances! 
• Defined Contribution Pension Plan with a 6% Employer Match (employees must contribute 3%)! 
• Annually funded Personal Spending Account to use towards fitness-related products, services and memberships! 
• Paid Holiday Shutdown period between Christmas and New Years! 
• Clean and safe working environment and fun company events! 
• Charitable donations to local organizations that support our communities! 

Key responsibilities include:

• Dealer Technical Services: Provide technical assistance and repair support to servicing dealers.
• Internal Technical Services: Deliver technical support to sales and internal support teams.
• Warranty Consultation: Guide dealers on warranty eligibility and repair procedures.
• Warranty Adjudication: Review and adjudicate dealer warranty claims.
• General Duties: Analyze and repair critical product failures, provide end-user technical support, maintain accurate activity logs and reporting, and perform additional tasks as assigned.

Qualifications & Skills include:

• Degree or certification in Electrical or Mechanical Engineering, or a related trade.
• Minimum of 5 years in electrical/mechanical sales, technical support, or service management.
• Full French/English verbal and written proficiency.
• Strong verbal communication and problem-solving abilities.
• Ability to quickly gather, analyze, and share information effectively.
• Capable of working independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in MS Office applications and connected digital collaboration environments.

We offer excellent working conditions and a competitive compensation package with paid benefits and a company pension plan.  If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca.

We thank all applicants in advance; however only those under consideration will be contacted.

Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.

STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada.  We have a full-time, permanent Bilingual Dealer Support Representative position available at our London office, reporting to the Dealer Support Supervisor.

WHY STIHL LIMITED:

• Competitive SALARY for all employees across the country 
• 100% Employer-paid Group Benefit Plan that includes health, dental, vision, paramedical and disability insurances! 
• Defined Contribution Pension Plan with a 6% Employer Match (employees must contribute 3%)! 
• Annually funded Personal Spending Account to use towards fitness-related products, services and memberships! 
• Paid Holiday Shutdown period between Christmas and New Years! 
• Clean and safe working environment and fun company events! 
• Charitable donations to local organizations that support our communities! 

Key responsibilities include:

• Process and review dealer orders accurately and efficiently
• Handle dealer-related transactions and inquiries, including shipment tracking, pricing adjustments, stock corrections, navigate of our business-to-business system and other dealer related transactions.
• Responsible for processing product certificate redemption and credits to dealers
• Assist with parts lookup and various data entry tasks
• Perform additional dealer-related transactions and tasks as assigned.

Qualifications & Skills include:

• Two plus years’ experience working in a Customer Service role is required
• Proficiency in English and French
• Minimum Highschool diploma is required
• Strong organizational and time management skills, with the ability to prioritize and meet deadlines in a busy environment
• Ability to remain focused and maintain attention to detail in a fast-paced setting
• Proficiency with Microsoft Office, SAP experience is an asset
• Excellent customer service skills, interpersonal skills, initiative, and versatility are essential

We offer excellent working conditions and a competitive compensation package with paid benefits and a company pension plan.  If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca.

We thank all applicants in advance; however only those under consideration will be contacted.

Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.